Implementing a Complaints Management System Based On ISO

COURSE CALENDAR
Face-to-face Instructor Led Courses, Quality Assurance, Complaints

What Is Implementing a Complaints Management System Based On ISO Training?

An effective complaints management strategy will boost a culture of continual improvement. Organizations are recognizing that efficient capturing of customer feedback can provide valuable learning opportunities for almost every part of the organization. Our course will give delegates the skills and knowledge to discuss and implement a management system based on the requirements of ISO 10002:2004 for Complaints Management Systems, and comprises formal classroom sessions and student participation. By the end of the course delegates will be able to gain understanding of the concept of customer satisfaction. Understand what a complaints management system is a what it should achieve. Understand how to assess the effectiveness of a complaints management system. Gain appreciation of a management review for complaints.

Who Should Attend

Any person who requires the need to be trained in Implementing a Complaints Management System Based On ISO through the course of their normal working duties. This course is suitable for anyone working in the Complaints arena or Quality Assurance sector, pre-requisites may be required.

Course Agenda

- What is customer satisfaction?
- What is a complaint and how is it dealt with in the organization at the moment?
- Consider the connection between complaints and customer satisfaction management systems
- Consider the scope of the implementation of a complaints management systems
- Plan a complaints management system
- Consider the importance of a management review for complaints.

Venue

Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.

Accreditation

The Implementing a Complaints Management System Based On ISO course is accredited by the most recognised certificating body in the UK and supported by certification and credit card sized ID cards produced by XYZ Training Group - one of the UK's largest dedicated Quality Assurance training organisations.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.

Make A Implementing a Complaints Management System Based On ISO General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Implementing a Complaints Management System Based On ISO courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Implementing a Complaints Management System Based On ISO Training Enquiry



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Implementing a Complaints Management System Based On ISO
Part of our Complaints range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Implementing a Complaints Management System Based On ISO Training Courses

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